Shipping policy
Shipping Policy
Thank you for shopping with Doodle Bug Yarn Co. Each order is carefully prepared and packaged by a small, independent maker in Eagle Mountain, Utah.
Processing Times
Processing time is the time needed to prepare your order before it is given to the shipping carrier. It does not include the carrier’s transit time.
- Ready-to-ship yarn and finished goods: Usually ship within 3–5 business days.
- Made-to-order and personalized items: Usually ship within 2–6 weeks, depending on the item and current order volume.
- Collaborative or commissioned projects: A projected completion and shipping schedule will be discussed and agreed upon before work begins.
If an item has a different processing time, that estimate will be included in its product description. Orders containing both ready-to-ship and made-to-order products may be held and shipped together when all items are complete.
Business days do not include weekends or holidays.
Shipping Rates
Available shipping methods and their costs are calculated and displayed at checkout based on the order’s size, weight, destination, and selected delivery method.
Shipping charges are collected at the time of purchase and are nonrefundable after an order has shipped, except when an order was damaged, defective, or incorrect due to our error.
Delivery Estimates
Delivery estimates shown at checkout begin after the order has been processed and transferred to the carrier. These estimates are provided by the shipping carrier and are not guaranteed unless the selected service specifically includes a delivery guarantee.
Weather, holidays, carrier disruptions, and other circumstances outside our control may cause delays.
Order Tracking
When tracking is available, you will receive a shipping confirmation with tracking information after your order has been shipped. Please allow up to 48 hours for the carrier to update the tracking record.
Address Accuracy
Please review your shipping address carefully before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us as soon as possible. We can update the address only if the order has not yet shipped.
If an order is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping it. Original shipping charges are nonrefundable.
Lost, Delayed, or Missing Packages
Once a package has been transferred to the carrier, its movement and delivery are handled by that carrier. If tracking has not updated or your package appears delayed, please check with the carrier and contact us so we can help determine the appropriate next step.
If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors, then contact the carrier. We will assist with available carrier inquiries or claims, but a replacement or refund cannot be guaranteed for packages confirmed as delivered.
Damaged Packages or Incorrect Orders
If your order arrives damaged or contains an incorrect item, contact us within 7 days of delivery. Please include your order number and clear photographs of the product and its packaging.
We will review the issue and work with you on an appropriate replacement, repair, exchange, or refund.
International Shipping
International shipping is available only to destinations displayed at checkout.
Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the purchase price or shipping charge and are not controlled by Doodle Bug Yarn Co.
International shipments may experience customs delays. Please review your country’s import requirements before ordering.
Unexpected Delays
If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimate. You may accept the revised shipping date or cancel the unshipped portion of your order for a full refund.
Questions
If you have questions about processing, shipping, or an order in transit, please contact us through the Contact page and include your order number when applicable.