Refund policy
Return and Refund Policy
We want you to love everything you receive from Doodle Bug Yarn Co. Because our yarn and handmade goods are created in small batches, our return policy varies depending on the type of item purchased.
Returns on Eligible Items
We accept return requests for eligible items within 14 days of delivery.
To qualify for a return, the item must be unused, unworn, unwashed, free from odors or pet hair, and returned in its original condition and packaging.
Hand-dyed yarn must remain in its original skein or hank with the label attached. Yarn that has been wound, caked, knit, crocheted, cut, washed, or otherwise used cannot be returned.
Please contact us through the Contact page before mailing an item back. Returns sent without prior approval may not be accepted.
Items That Cannot Be Returned
The following items are final sale unless they arrive damaged, defective, or incorrect:
- Made-to-order or personalized items
- Items created in a custom color, size, or design
- Collaboration and commissioned pieces
- Earrings, for hygiene reasons
- Gift cards
- Clearance or final-sale items
- Yarn that has been wound, caked, used, washed, or altered
Because handmade items are created individually, small variations in color, size, stitch placement, or appearance are natural and are not considered defects.
Hand-Dyed Yarn
Every skein of hand-dyed yarn is unique. Colors may vary slightly between skeins, dye lots, bases, photographs, and screens. These variations are part of the character of hand-dyed yarn and are not considered defects.
We recommend purchasing enough yarn for your entire project at one time and alternating skeins when working with multiple skeins of the same colorway.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number and clear photographs of the item and packaging.
If we confirm that there is a problem, we will work with you to provide an appropriate replacement, repair, exchange, or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs on approved returns unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method. Doodle Bug Yarn Co. is not responsible for returned packages that are lost or damaged in transit.
Original shipping charges are nonrefundable unless the return is the result of our error.
Refunds
Once your approved return arrives, we will inspect it and let you know whether the refund has been accepted.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.
Items returned in a condition that does not meet this policy may be denied a refund.
Exchanges
Because many of our products are one of a kind or made in small batches, direct exchanges may not always be available. If you would like a different item, please contact us. When possible, we will help arrange an exchange; otherwise, you may return an eligible item and place a new order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Ready-to-ship orders may be canceled only if they have not yet been packed or shipped. Made-to-order, custom, or personalized orders may be canceled only before materials have been purchased or work has begun.
Once work has started on a custom or made-to-order item, the order cannot be canceled or refunded.
Questions
If you have questions about a return, refund, or a product before purchasing, please contact us through the Contact page. We are happy to help.